F.A.Qs

Q: Why should I use Empire Mobile Valeting Services

For a spectacular finish at reasonable prices and with 39 years experience. At Empire we treat every client as a VIP, So whether your car is a family vehicle, exotic supercar or classic car you can be assured of our high service from your initial phone call to your completed valet/detail because my passion is in my work.

Q: What areas do you cover?

A: All our car valeters & detailers cover London & Surrey which includes Cobham, Croydon, Oxshott, Crawley, Chelsea, Mayfair, Fulham, West London,South West London, South East London, Leatherhead, Walton on Thames, Hammersmith, Chertsey, Woking, Chessington, Dorking, Reigate, Crawley, Horsham, Epsom, Esher, Banstead, Teddington, Kingston, Richmond, Worcester Park, Cheam, Wimbledon, Thames Ditton, Coulsdon, Colliers Wood & all villages inbetween, For car detailing & car shows we do travel further.

Q: Can you work in all weathers?

A: We have a portable canopy so we are able to work in most weather conditions.

Q: What category does my car fall into?

A: Here are a few examples of each category: Small – Ka, G-Wizz, Medium – Most 4 door family saloons, Large – Most estate cars, Bentleys, Audi A6, A8, Small 4×4 – Jeep, BMW X3, X5, and Landrover. Large 4×4 Mercedes R-Class 7 Seaters, Audi Q7. 2 door sports cars fall into the medium or large category depending on make and model as they require more detailed work.

Q: Are there any restrictions on where you can clean my car?

A: For safety and insurance reasons unfortunately some restrictions may apply. Please discuss any concerns you may have when booking your valet.

Q: Are you insured?

A: Yes we are fully insured, upto £5 million.

Q: How often should I have my car valeted?

A: After your initial valet you should have a maintenance valet every 2 to 3 weeks. If you have leather seats they should be re-treated every 6 to 9 months.

Q: ,What products do you use?

A: We use the finest tried and tested detailing products from around the world, Like Swissvax, Nanolex, DoDo Juice, Zymol, AutoBrite Direct, CQuartz, Gtechniq, Rupes, Flex, Zaino, Victoria Wax, CarPro, Auto Finesse, Poorboy’s, R222, 50 Cal, KKD, Collinite, Chemical Guys & many more.

Q: What methods of payment do you accept.

A: We accept cash, credit / debit cards via our mobile chip and pin machine and we are PCI & DSS compliant, company accounts, Instant bank transfer, Paypal. Please note keys will be handed back once payment has been made. A deposit maybe required to secure some bookings (T&C’s apply)

Q: Do I need to be present?

A: No! Our Car Wash Pros come straight to your car, so you can relax and enjoy your day. Please note that the interior cannot be cleaned unless you grant access by unlocking your car. For exterior only services, you do not have to be present.